سياسة الاسترجاع
Cancellation Policy
A customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow up to 45 days for the refund transfer to be completed.
Returns Policy
For damaged, tampered, expired or wrongly delivered goods, you are requested to contact us asap by sending an email to info@deeply.ae so we can arrange for the replacement of goods or refund the value of the goods. We accept returns within 48 hours of receipt, only if the delivery packaging has not been opened or the products are damaged or wrong product. Please notify us via email attaching the photos of the damaged or wrong item or and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Return cost will be borne by the client. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Refund Policy
For cash purchases, you can get your refund straight away. You can call or email us with the invoice details to request a refund. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
Contact
For all enquiries, comments, suggestions, refunds and other issues, you can email info@deeply.ae.