FAQs

Placing an order is easy! Simply browse through our products, select the items you wish to purchase, and add them to your cart. Once you're ready, click the cart icon, proceed to checkout, and follow the prompts to complete your order.

We accept all major credit cards, including Visa, MasterCard, American Express, Tabby, Tamara and Post pay. We also offer secure payment gateways to ensure your information is protected.

You can cancel an order within 24hrs from purchase. If you need to change or cancel your order, please contact our customer support team immediately at info@deeply.ae. We will do our best to accommodate your request before the order is processed and shipped.

You can reach our customer support team via email at info@deeply.ae or through our website's contact form. We aim to respond within 24 hours.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through our website or the carrier’s website.

We offer standard and expedited shipping options. Shipping rates and estimated delivery times will be calculated at checkout based on your location.

Yes, we ship internationally. However, please note that customs duties, taxes, and additional fees may apply depending on your country’s regulations. These are the responsibility of the recipient.

Standard shipping typically takes 3-7 business days for domestic orders and 7-14 business days for international orders. Expedited shipping options are available for faster delivery.

We accept returns of unopened, unused products by contacting us within 48hrs from receipt of goods. If you wish to return a product, please contact us at info@deeply.ae for instructions. Please note that shipping cost of returning an order will be borne by the customer. You may check our policies from the links provided at the bottom of this website.

Yes, our products are formulated to be effective for all hair types, whether you have curly, straight, dry or oily hair. Each product is crafted with natural ingredients that work to promote overall hair health.

Absolutely! All Deeply products are 100% vegan and cruelty-free. We do not use any animal-derived ingredients or test on animals.

We recommend using our products as part of your regular hair care routine. Depending on the product, you can use our hair oils and treatments 2-3 times a week. You can check our products to see recommended usage.

No, all of our products are free from sulfates, parabens, and other harmful chemicals. We focus on clean, non-toxic formulations that are gentle yet effective for your hair and scalp.